RETURN, REFUND & EXCHANGE POLICY

At Sed ora Couture, we are committed to ensuring your satisfaction with every purchase. Please review our policy regarding refunds and exchanges:

We offer a hassle-free, No Questions Asked 3-day return policy for customers residing in India.

Cancellation Policy:

  • Orders cannot be cancelled once they are shipped.
  • For prepaid orders, refunds will be issued to the original payment source.
  • For Cash on Delivery (COD) orders, refunds will be processed to the provided bank account.
  • For COD orders, customers must provide their bank account details for refund processing.
  • Any charges related to COD or other fees levied on the order are non-refundable.

Return Policy:

  • If you receive a product in poor condition or if the packaging is damaged or tampered with before delivery, please refuse to accept the package and return it to the delivery person.
  • We recommend recording a video while opening your parcel to help with potential claims or disputes in the future.
  • If you are dissatisfied with the product, please submit a return request from your account using the same email address used during the purchase. Return requests via social media will not be accepted.
  • To initiate a return, email us with your Order ID and Reason for Return, or alternatively, you can contact us via WhatsApp at +91 9924166455 with the same details.
  • Please retain proof of handover (such as a manifest, photo, or video) as it is mandatory in case of refund disputes. If no dispute arises, this proof won’t be required.
  • After submitting a return request, it generally takes 2-3 business days for the product to be picked up, followed by 7-10 business days to process the refund after inspection by our quality check team.
  • Refunds for COD orders will be processed to your bank account within 10-12 business days from the pickup date. However, delays may occur due to unforeseen circumstances.
  • For returns or exchanges, the product must remain unused, with all tags, invoices, and no stains. Failure to comply with this policy may result in a denied refund.

Exchange Policy:

  • We offer a 3-day exchange policy & hence we will facilitate a dropship exchange.

Return Policy for International Orders:

  • We have a No Return and No Exchange Policy for international orders.
  • International customers may cancel their order within 24 hours of placing it.

Once the order is shipped, cancellations are no longer possible.